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Moving Industry Complaints on the Rise

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A professionally managed move with a trustworthy moving and storage provider saves your employees from falling victim to a host of potential moving-related scams.

Between 2020 and 2021, moving industry complaints to the FMCSA’s National Consumer Complaint Database increased from 4,340 to 8,295.

The Federal Motor Carrier Safety Administration (FMCSA) responded to an uptick in consumer complaints against the moving industry with a special compliance operation. On April 1, 2022, the FMCSA announced the completion of a national investigation into household goods consumer complaints.

“With a significant increase in the volume of household good (HHG) complaints, the FMCSA has concluded a national investigation of the Top 100 carriers identified in the National Consumer Complaint Database (NCCDB).  Between 2020 and 2021, complaints to FMCSA’s NCCDB increased from 4,340 to 8,295. The special operation was conducted between February 7th and February 28th, 2022 in 16 states and resulted in 586 consumer complaints being closed and enforcement action taken on 63% of the carriers investigated,” the agency said in a news release.

Beware of Rogue Movers

HomeServices Relocation’s True-Mover program identifies the signs of a rogue-mover with the following red flags:

No Visual Inspection:  The mover does not perform a visual inspection, either in person or by way of a video survey, to document items being moved

Upfront Deposit Required:  The mover demands a deposit before any work is done or the price is too good to be true.

No USDOT License:  The mover does not have a USDOT license that is required for all interstate moves.

No Local Address:  The mover does not have a local address on their website.  Or no website at all.  The mover is hesitant to meet with you at their office.

No Valuation Coverage:  The mover has to be responsible for some of the value of your shipment, but you still need moving insurance.

Non-binding Estimates:  The mover is unwilling to commit and stand behind their estimate for the cost of the move.

Unmarked Truck:  The mover arrives in a rented truck which does not display their logo.

Internet Shopping:  Fraudulent movers often set up websites with unsupported special offers to lure in buyers.