International Relocation Management Services

Your Global Services Consultant works closely with each employee to administer and deliver policy benefits.  We provide assistance and resources regarding schools, dependent care, proper documentation and banking/financial considerations. Based on this knowledge, the Consultant provides advice and support through home finding and settling-in, and acts as an ongoing resource for the assignment’s duration.

To assist the assignee’s decision making, we coordinate the pre-assignment visit, providing an overview of life in a foreign destination.  We identify the most appropriate housing for the relocating employee’s needs and serve as their advocate to help ensure all requirements are met.  We evaluate and recommend rental agencies, coordinate leases and provide follow-up.  A personal counselor will be designated to work one-on-one with the assignee, partner and family.

Services include:

• Educational assistance
• Home-finding assistance
• Temporary living
• Partner/Spouse career assistance & counseling
• Closing services
• Rental assistance
• New home search
• Area, shopping, leisure
• Driver’s license
• Doctor, dentist, hospital information
• Car hire/purchase
• Nanny sourcing
• Banking

When the assignment is complete, HSR will coordinate all program benefits and services to repatriate the employee.  Acting as their advocate, the Global Services Consultant provides policy counseling and coordinates all services to ensure that the transfer to their home country is successful.

If an employee does not wish to sell their home while on assignment, we offer a full-service program including a property evaluation, locating a tenant and managing the lease.  We can also oversee management of the property if the employee chooses to have their home remain vacant. In either case, we work with our local partners to provide counseling, support and administration of details.

One of the most time-consuming activities with any move is to process, record and report expenses.  We will audit all relocation expenses and provide reimbursements to the transferring employee and service provider in accordance with the relocation policy.  Expense disbursements are made on your behalf without interest charges or advance payment required.

Detailed reporting and analysis is available online through our web-based iReports Console or via automated, scheduled reporting delivered through email.  A wide variety of reporting formats are available, and custom reporting and data extracts can be generated upon request at no additional charge.

HSR will counsel the candidate on the relocation process and partner them with a relocation-trained real estate professional.  The assigned agent will provide a personal orientation, address lifestyle issues and review the current real estate market and agency practices.  HSR can also oversee a pre-decision trip with area tours in any domestic or global location.

With our formal relationships with numerous housing partners, your employees have a choice of short-term options.  As part of our needs assessment with the employee, we identify family requirements and arrange for accommodations that best meet the needs of your employee and policy.  Housing costs can be reimbursed to the employee, or direct billed to HSR.

We assist with the home-finding needs of relocating employees and their families across the globe.  Your new employee will be assigned a relocation-trained real estate professional who specializes in the geographic areas the employee/family find of most interest.  The professional will provide the employee with a personal orientation, address lifestyle issues and counsel them on the current real estate market and agency practice.  The professional will devote the necessary time to help your employee and his/her family find a new home, while maintaining communication with the employee throughout the entire process.  Your Global Services Consultant will stay in touch with the employee and the real estate professional until the employee is settled in their new home.