The process of selecting a moving company during peak summer months is a complex task that requires careful planning and coordination. To ensure a smooth and lawful transition, household goods carriers must adhere to a set of governing regulations established by various authorities.
HomeServices Relocation’s household goods transportation partners are in the top tier of their industry with a reputation for professionalism, reliability and service excellence. They have a thorough understanding of individual state rules and regulations that have a legal impact on their ability to provide services.
Homeowners who are searching for a moving partner on their own leave themselves open to fraudulent movers who present themselves as legitimate businesses, only to discover after the fact that they were deceived and did not receive the promised services. Without guidance on what to look for when selecting a moving company, homeowners are subject to inflated estimates, delivery delays, having their belongings held hostage, sub-standard loading and unloading practices, and unresolved claims.
The surge in demand for moving services during peak summer months makes it crucial for individuals to be vigilant when selecting a moving company. Here are key factors that help identify a trustworthy and legitimate moving services provider:
Affiliations with reputable industry associations
Affiliations with reputable industry associations such as the American Moving and Storage Association (AMSA). Being a member of such organizations signifies a commitment to industry standards and professionalism.
Make sure the mover is registered with the FMCSA
The FMCSA, a division of the U.S. Department of Transportation (DOT), plays a pivotal role in regulating interstate household goods moving. Movers engaged in interstate transportation are required to register with the FMCSA and obtain a USDOT number. This registration ensures that companies comply with safety regulations, maintain proper insurance, and adhere to specific standards related to vehicle maintenance, driver qualifications, and overall operational safety.
Thoroughly review and understand the Bill of Lading
A crucial document in the moving process is the Bill of Lading, a legally binding contract between the mover and the customer. Regulated by the FMCSA, this document outlines the terms and conditions of the move, including the agreed-upon rates, delivery schedule, and the mover’s liability for any damages. Customers should thoroughly review and understand the Bill of Lading before signing to avoid any misunderstandings later on.
Be aware of state-specific requirements for moving companies
In addition to federal regulations, each state may have its own set of rules governing intrastate household goods moves. Movers must be aware of and comply with state-specific requirements related to licensing, insurance, and operational standards. Customers should also familiarize themselves with these regulations to ensure their rights and interests are protected during a local move.
Verify the moving company has a USDOT number
Household goods movers are typically required to obtain proper licensing and insurance coverage to operate legally. Interstate movers must have a valid USDOT number, while intrastate movers need to comply with state licensing requirements. Adequate insurance coverage, including liability and cargo insurance, is essential to protect both the moving company and the customer in the event of loss or damage to household goods during transit.
Consumer protections:
Recognizing the vulnerability of consumers during the moving process, regulations are in place to protect their rights. Movers must provide customers with a copy of “Your Rights and Responsibilities When You Move,” a brochure prepared by the FMCSA that outlines the rights and responsibilities of both parties involved in the move. This document is designed to empower consumers with information about the moving process, dispute resolution mechanisms, and avenues for filing complaints.
Arbitration programs:
To address disputes between movers and consumers, the FMCSA mandates that moving companies participate in arbitration programs. These programs provide an alternative dispute resolution process that can help resolve conflicts without the need for costly and time-consuming legal action. It’s essential for both movers and customers to be aware of and understand the arbitration procedures outlined by the FMCSA.
To avoid risk, it’s important for people to research moving companies thoroughly using these key indicators to verify credentials. It is also a good idea to check a moving company’s reputation by reading reviews from other customers and seeking recommendations from others who have recently moved. By being diligent in selecting a reputable moving company, people can significantly reduce the risk of encountering problems during their relocation.
HomeServices Relocations’ mobility policy management services are designed to help you spend time managing your business with confidence that your recruitment and retention goals are being supported by a professional and trusted relocation partner.
